FAQ
Here you’ll find answers to some of the most commonly asked questions about our products, services, and policies. Whether you’re curious about shipping, how to use your purchase, or anything else, we’ve got you covered.
If you can’t find what you’re looking for, our 24/7 customer support team is always ready to help. Feel free to reach out to us at: contact@decapaw.com
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Shipping and Delivery
Where are you located?
Our headquarters are based in Munich, Germany.
How long does shipping take?
We process orders within 1–2 business days. Once shipped, delivery typically takes 4–7 days.
What are shipping costs?
We offer free standard shipping (4–7 days) to customers worldwide—no extra fees!
What if my product arrives damaged?
If your product arrives damaged, simply email us a photo of the damaged item, and we’ll send a replacement to you at no cost.
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What is your Return and Refund policy?
All Blisqo products come with a 30-day warranty. If you encounter any issues, our customer support team is here to help.
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